***Studies show that 96% of customers dissatisfied with an organization's services don't actually complain.***
If you don't get customer complaints, that does not mean that everything is okay.
It may only mean that non-complaining customers are quietly accepting conditions they dislike, and are planning never to return.
The Ascona Group has been instrumental in helping to improve quality control in the hospitality industry worldwide since 1987.
Our quality control programs help the maintenance or improvement of your quality standards, and contribute to making your guest satisfaction and profit goals become reality.
We test all products and services against your company's standards.
If no standards have been documented, we'll assist you with minimum operating standards for each department (there's no charge for that).